Go Beyond Outage Challenges: Transforming Utility Management with Smart Meters
In recent years, the adoption of smart meters has surged across the United States, with approximately 75% of households now equipped with these advanced devices.
Go Beyond Manual Processes: Salesforce AppExchange Empowers Efficient Customer Management for Utilities
This case study explores the use of Artificial Intelligence in Energy and Utilities domain. Considering the widespread adoption of Artificial Intelligence (AI) technologies, the Utility domain has several avenues where…
Go Beyond legacy: API-led integration boosts agility and scalability.
The case study showcases how Tekgeminus' API-led integration solution modernized legacy systems, boosting agility and scalability through reusable APIs, real-time communication, and a standardized data model, enabling businesses to future-proof…
Go Beyond Communication: Cutting-edge integrations deliver a seamless omni-channel experience.
Learn how Tekgeminus' cutting-edge integrations delivered a seamless omni-channel experience for a utility company, unifying web, mobile, IVR, and CES channels for a future-proof customer experience management system.
Go Beyond Field Activities: Comprehensive application expedites operations.
The case study explores how Tekgeminus' comprehensive application enhancement streamlined operations and empowered customer service agents for an electric utility company, resulting in improved customer satisfaction and agent productivity.
Go Beyond Legacy: React-powered self-service portal enhances customer experience.
The case study showcases how Tekgeminus' API-led integration solution modernized legacy systems, boosting agility and scalability through reusable APIs, real-time communication, and a standardized data model, enabling businesses to future-proof…
Go Beyond Self-service: Modernized web portal optimizes account management.
The case study showcases how Tekgeminus' modernized web portal empowered an electric utility company's customers with a user-friendly platform for managing their accounts, streamlining tasks, and enhancing the overall customer…
Go Beyond Customer Service: New agency portal unlocks efficient customer support.
This case study showcases how Tekgeminus' Agency Portal solution streamlined customer support for an electric utility company, empowering Community Resource Agencies with efficient access to customer account information and payment…
Go Beyond Efficiency: C2M empowers gas utilities with cutting-edge features.
The case study explores how Tekgeminus' implementation of Oracle's C2M platform empowered a leading gas utility company with cutting-edge features, streamlining customer care, service orders, metering, and billing processes.
Go Beyond Paperwork: Streamlining Customer Onboarding in Energy & Utilities
This case study explores the implementation of a revolutionary customer onboarding platform for Utility businesses, tackling the industry-wide challenge of inefficient and frustrating onboarding processes. Imagine a user-friendly online platform…
Go Beyond Traditional banking: User-friendly digital solutions empower customers.
The case study showcases how Tekgeminus' digital banking platform empowered customers and streamlined operations for a bank, providing a user-friendly experience, enhancing customer engagement, and improving agent efficiency, setting a…
Go Beyond Limitations: SAP to Salesforce Migration Empowers Efficient Regional Hub
The case study showcases how Tekgeminus' SAP to Salesforce migration empowered a multinational corporation's India hub to operate efficiently, managing customer relationships and streamlining operations, resulting in improved decision-making, enhanced…
Go Beyond Insurance: Centralized Salesforce Platform Streamlines Insurance Management
The case study shows how Tekgeminus' Salesforce platform unified insurance management, enhancing customer service and business performance, demonstrating a successful digital transformation in the complex insurance landscape.
Go Beyond CX Simplification: Click, Fix, Done: Simplified Customer Service with Self-Service Portal
The case study explores how Tekgeminus' self-service portal, powered by Salesforce, simplified customer service for a global imaging corporation, enabling customers to resolve issues independently and efficiently.
Go Beyond Notifications: Proactive Outage Management Informs and Empowers Customers
The case study showcases how Tekgeminus' proactive outage management solution enabled an electric utility company to inform and empower customers with real-time updates, reducing response times, improving communication, and enhancing…
Go Beyond Efficiency: C2M empowers gas utilities with cutting-edge features.
The case study explores how Tekgeminus' implementation of Oracle's C2M platform empowered a leading gas utility company with cutting-edge features, streamlining customer care, service orders, metering, and billing processes.
Go Beyond Paperwork: Streamlining Customer Onboarding in Energy & Utilities
This case study explores the implementation of a revolutionary customer onboarding platform for Utility businesses, tackling the industry-wide challenge of inefficient and frustrating onboarding processes. Imagine a user-friendly online platform…
Go Beyond Field Activities: Comprehensive application expedites operations.
The case study explores how Tekgeminus' comprehensive application enhancement streamlined operations and empowered customer service agents for an electric utility company, resulting in improved customer satisfaction and agent productivity.
Go Beyond Legacy: React-powered self-service portal enhances customer experience.
The case study showcases how Tekgeminus' API-led integration solution modernized legacy systems, boosting agility and scalability through reusable APIs, real-time communication, and a standardized data model, enabling businesses to future-proof…
Go Beyond Self-service: Modernized web portal optimizes account management.
The case study showcases how Tekgeminus' modernized web portal empowered an electric utility company's customers with a user-friendly platform for managing their accounts, streamlining tasks, and enhancing the overall customer…
Go Beyond Customer Service: New agency portal unlocks efficient customer support.
This case study showcases how Tekgeminus' Agency Portal solution streamlined customer support for an electric utility company, empowering Community Resource Agencies with efficient access to customer account information and payment…
Go Beyond legacy: API-led integration boosts agility and scalability.
The case study showcases how Tekgeminus' API-led integration solution modernized legacy systems, boosting agility and scalability through reusable APIs, real-time communication, and a standardized data model, enabling businesses to future-proof…
Go Beyond Communication: Cutting-edge integrations deliver a seamless omni-channel experience.
Learn how Tekgeminus' cutting-edge integrations delivered a seamless omni-channel experience for a utility company, unifying web, mobile, IVR, and CES channels for a future-proof customer experience management system.
Go Beyond Notifications: Proactive Outage Management Informs and Empowers Customers
The case study showcases how Tekgeminus' proactive outage management solution enabled an electric utility company to inform and empower customers with real-time updates, reducing response times, improving communication, and enhancing…
Go Beyond Manual Processes: Salesforce AppExchange Empowers Efficient Customer Management for Utilities
This case study explores the use of Artificial Intelligence in Energy and Utilities domain. Considering the widespread adoption of Artificial Intelligence (AI) technologies, the Utility domain has several avenues where…
Go Beyond Insurance: Centralized Salesforce Platform Streamlines Insurance Management
The case study shows how Tekgeminus' Salesforce platform unified insurance management, enhancing customer service and business performance, demonstrating a successful digital transformation in the complex insurance landscape.
Go Beyond Limitations: SAP to Salesforce Migration Empowers Efficient Regional Hub
The case study showcases how Tekgeminus' SAP to Salesforce migration empowered a multinational corporation's India hub to operate efficiently, managing customer relationships and streamlining operations, resulting in improved decision-making, enhanced…
Go Beyond CX Simplification: Click, Fix, Done: Simplified Customer Service with Self-Service Portal
The case study explores how Tekgeminus' self-service portal, powered by Salesforce, simplified customer service for a global imaging corporation, enabling customers to resolve issues independently and efficiently.
Go Beyond Traditional banking: User-friendly digital solutions empower customers.
The case study showcases how Tekgeminus' digital banking platform empowered customers and streamlined operations for a bank, providing a user-friendly experience, enhancing customer engagement, and improving agent efficiency, setting a…
