Go Beyond with Tekgeminus

Go Beyond with TekgeminusIntegration
July 4, 2024

Go Beyond Notifications: Streamlined outage management keeps customers connected.

The case study showcases how Tekgeminus' proactive outage management solution enabled an electric utility company to inform and empower customers with real-time updates, reducing response times, improving communication, and enhancing…
Customer ExperienceGo Beyond with Tekgeminus
July 4, 2024

Go Beyond Legacy: React-powered self-service portal enhances customer experience.

The case study showcases how Tekgeminus' API-led integration solution modernized legacy systems, boosting agility and scalability through reusable APIs, real-time communication, and a standardized data model, enabling businesses to future-proof…
Customer ExperienceGo Beyond with Tekgeminus
July 4, 2024

Go Beyond Self-service: Modernized web portal optimizes account management.

The case study showcases how Tekgeminus' modernized web portal empowered an electric utility company's customers with a user-friendly platform for managing their accounts, streamlining tasks, and enhancing the overall customer…
Customer ExperienceGo Beyond with Tekgeminus
July 4, 2024

Go Beyond Customer Service: New agency portal unlocks efficient customer support.

This case study showcases how Tekgeminus' Agency Portal solution streamlined customer support for an electric utility company, empowering Community Resource Agencies with efficient access to customer account information and payment…
Go Beyond with TekgeminusOracle Utilities Applications
July 4, 2024

Go Beyond System Defaults: C2M Web Service Streamlines SSM Processes for Utilities

The case study showcases how Tekgeminus' implementation of Oracle's C2M web service streamlined Start, Stop, and Move (SSM) processes for a utility company, providing a seamless customer experience, enhancing data…
Go Beyond with TekgeminusIntegration
July 4, 2024

Go Beyond the Silos: Oracle C2M Unifies Data Flow for Utilities

The case study showcases how Tekgeminus' implementation of Oracle C2M unified data flow for a utility company, breaking down silos and streamlining integrations, providing a centralized platform for managing data…
Go Beyond with TekgeminusIntegration
July 4, 2024

Go Beyond legacy: API-led integration boosts agility and scalability.

The case study showcases how Tekgeminus' API-led integration solution modernized legacy systems, boosting agility and scalability through reusable APIs, real-time communication, and a standardized data model, enabling businesses to future-proof…
Go Beyond with TekgeminusIntegration
July 4, 2024

Go Beyond Communication: Cutting-edge integrations deliver a seamless omni-channel experience.

Learn how Tekgeminus' cutting-edge integrations delivered a seamless omni-channel experience for a utility company, unifying web, mobile, IVR, and CES channels for a future-proof customer experience management system.
Customer ExperienceGo Beyond with Tekgeminus
July 4, 2024

Go Beyond Field Activities: Comprehensive application expedites operations.

The case study explores how Tekgeminus' comprehensive application enhancement streamlined operations and empowered customer service agents for an electric utility company, resulting in improved customer satisfaction and agent productivity.
Customer ExperienceGo Beyond with Tekgeminus
July 4, 2024

Go Beyond Single channels: Utility integrates IVR, mobile & web for an omni-channel experience.

Tekgeminus' multi-channel integration project unified IVR, mobile, and web channels for an electric utility company, providing a seamless omni-channel experience and enhancing customer empowerment.
Go Beyond with TekgeminusOracle Utilities Applications
July 4, 2024

Go Beyond Efficiency: C2M empowers gas utilities with cutting-edge features.

The case study explores how Tekgeminus' implementation of Oracle's C2M platform empowered a leading gas utility company with cutting-edge features, streamlining customer care, service orders, metering, and billing processes.
Go Beyond with TekgeminusOracle Utilities Applications
November 13, 2019

Go Beyond Charging Stations:Tekgeminus’ Case Study on Fostering a Comprehensive EV Ecosystem

This case study explores the implementation of the Tekgeminus EV Charger Program for a large Electric Utility in Northwest USA. The program tackled the key challenge of decentralized rebate management…
Go Beyond with TekgeminusOracle Utilities Applications
November 13, 2019

Go Beyond Paperwork: Streamlining Customer Onboarding in Energy & Utilities

This case study explores the implementation of a revolutionary customer onboarding platform for Utility businesses, tackling the industry-wide challenge of inefficient and frustrating onboarding processes. Imagine a user-friendly online platform…
Go Beyond with TekgeminusOracle Utilities Applications
May 27, 2024

AI-Driven Transformation in the Utilities Sector: A Holistic Case Study

This case study explores the use of Artificial Intelligence in Energy and Utilities domain. Considering the widespread adoption of Artificial Intelligence (AI) technologies, the Utility domain has several avenues where…
Go Beyond with TekgeminusSalesforce
July 4, 2024

Go Beyond Traditional banking: User-friendly digital solutions empower customers.

The case study showcases how Tekgeminus' digital banking platform empowered customers and streamlined operations for a bank, providing a user-friendly experience, enhancing customer engagement, and improving agent efficiency, setting a…
Go Beyond with TekgeminusSalesforce
July 4, 2024

Go Beyond Manual Processes: Salesforce AppExchange Empowers Efficient Customer Management for Utilities

This case study explores the use of Artificial Intelligence in Energy and Utilities domain. Considering the widespread adoption of Artificial Intelligence (AI) technologies, the Utility domain has several avenues where…
Go Beyond with TekgeminusSalesforce
July 4, 2024

Go Beyond Limitations: SAP to Salesforce Migration Empowers Efficient Regional Hub

The case study showcases how Tekgeminus' SAP to Salesforce migration empowered a multinational corporation's India hub to operate efficiently, managing customer relationships and streamlining operations, resulting in improved decision-making, enhanced…
Go Beyond with TekgeminusSalesforce
July 4, 2024

Go Beyond Insurance: Centralized Salesforce Platform Streamlines Insurance Management

The case study shows how Tekgeminus' Salesforce platform unified insurance management, enhancing customer service and business performance, demonstrating a successful digital transformation in the complex insurance landscape.
Go Beyond with TekgeminusSalesforce
July 4, 2024

Go Beyond CX Simplification: Click, Fix, Done: Simplified Customer Service with Self-Service Portal

The case study explores how Tekgeminus' self-service portal, powered by Salesforce, simplified customer service for a global imaging corporation, enabling customers to resolve issues independently and efficiently.
Go Beyond with TekgeminusIntegration
July 4, 2024

Go Beyond Notifications: Proactive Outage Management Informs and Empowers Customers

The case study showcases how Tekgeminus' proactive outage management solution enabled an electric utility company to inform and empower customers with real-time updates, reducing response times, improving communication, and enhancing…
Go Beyond with TekgeminusOracle Utilities Applications
July 4, 2024

Go Beyond Efficiency: C2M empowers gas utilities with cutting-edge features.

The case study explores how Tekgeminus' implementation of Oracle's C2M platform empowered a leading gas utility company with cutting-edge features, streamlining customer care, service orders, metering, and billing processes.
Go Beyond with TekgeminusOracle Utilities Applications
July 4, 2024

Go Beyond System Defaults: C2M Web Service Streamlines SSM Processes for Utilities

The case study showcases how Tekgeminus' implementation of Oracle's C2M web service streamlined Start, Stop, and Move (SSM) processes for a utility company, providing a seamless customer experience, enhancing data…
Go Beyond with TekgeminusOracle Utilities Applications
May 27, 2024

AI-Driven Transformation in the Utilities Sector: A Holistic Case Study

This case study explores the use of Artificial Intelligence in Energy and Utilities domain. Considering the widespread adoption of Artificial Intelligence (AI) technologies, the Utility domain has several avenues where…
Go Beyond with TekgeminusOracle Utilities Applications
November 13, 2019

Go Beyond Paperwork: Streamlining Customer Onboarding in Energy & Utilities

This case study explores the implementation of a revolutionary customer onboarding platform for Utility businesses, tackling the industry-wide challenge of inefficient and frustrating onboarding processes. Imagine a user-friendly online platform…
Go Beyond with TekgeminusOracle Utilities Applications
November 13, 2019

Go Beyond Charging Stations:Tekgeminus’ Case Study on Fostering a Comprehensive EV Ecosystem

This case study explores the implementation of the Tekgeminus EV Charger Program for a large Electric Utility in Northwest USA. The program tackled the key challenge of decentralized rebate management…
Customer ExperienceGo Beyond with Tekgeminus
July 4, 2024

Go Beyond Field Activities: Comprehensive application expedites operations.

The case study explores how Tekgeminus' comprehensive application enhancement streamlined operations and empowered customer service agents for an electric utility company, resulting in improved customer satisfaction and agent productivity.
Customer ExperienceGo Beyond with Tekgeminus
July 4, 2024

Go Beyond Single channels: Utility integrates IVR, mobile & web for an omni-channel experience.

Tekgeminus' multi-channel integration project unified IVR, mobile, and web channels for an electric utility company, providing a seamless omni-channel experience and enhancing customer empowerment.
Customer ExperienceGo Beyond with Tekgeminus
July 4, 2024

Go Beyond Legacy: React-powered self-service portal enhances customer experience.

The case study showcases how Tekgeminus' API-led integration solution modernized legacy systems, boosting agility and scalability through reusable APIs, real-time communication, and a standardized data model, enabling businesses to future-proof…
Customer ExperienceGo Beyond with Tekgeminus
July 4, 2024

Go Beyond Self-service: Modernized web portal optimizes account management.

The case study showcases how Tekgeminus' modernized web portal empowered an electric utility company's customers with a user-friendly platform for managing their accounts, streamlining tasks, and enhancing the overall customer…
Customer ExperienceGo Beyond with Tekgeminus
July 4, 2024

Go Beyond Customer Service: New agency portal unlocks efficient customer support.

This case study showcases how Tekgeminus' Agency Portal solution streamlined customer support for an electric utility company, empowering Community Resource Agencies with efficient access to customer account information and payment…
Go Beyond with TekgeminusIntegration
July 4, 2024

Go Beyond Notifications: Streamlined outage management keeps customers connected.

The case study showcases how Tekgeminus' proactive outage management solution enabled an electric utility company to inform and empower customers with real-time updates, reducing response times, improving communication, and enhancing…
Go Beyond with TekgeminusIntegration
July 4, 2024

Go Beyond legacy: API-led integration boosts agility and scalability.

The case study showcases how Tekgeminus' API-led integration solution modernized legacy systems, boosting agility and scalability through reusable APIs, real-time communication, and a standardized data model, enabling businesses to future-proof…
Go Beyond with TekgeminusIntegration
July 4, 2024

Go Beyond Communication: Cutting-edge integrations deliver a seamless omni-channel experience.

Learn how Tekgeminus' cutting-edge integrations delivered a seamless omni-channel experience for a utility company, unifying web, mobile, IVR, and CES channels for a future-proof customer experience management system.
Go Beyond with TekgeminusIntegration
July 4, 2024

Go Beyond the Silos: Oracle C2M Unifies Data Flow for Utilities

The case study showcases how Tekgeminus' implementation of Oracle C2M unified data flow for a utility company, breaking down silos and streamlining integrations, providing a centralized platform for managing data…
Go Beyond with TekgeminusIntegration
July 4, 2024

Go Beyond Notifications: Proactive Outage Management Informs and Empowers Customers

The case study showcases how Tekgeminus' proactive outage management solution enabled an electric utility company to inform and empower customers with real-time updates, reducing response times, improving communication, and enhancing…
Go Beyond with TekgeminusSalesforce
July 4, 2024

Go Beyond Manual Processes: Salesforce AppExchange Empowers Efficient Customer Management for Utilities

This case study explores the use of Artificial Intelligence in Energy and Utilities domain. Considering the widespread adoption of Artificial Intelligence (AI) technologies, the Utility domain has several avenues where…
Go Beyond with TekgeminusSalesforce
July 4, 2024

Go Beyond Insurance: Centralized Salesforce Platform Streamlines Insurance Management

The case study shows how Tekgeminus' Salesforce platform unified insurance management, enhancing customer service and business performance, demonstrating a successful digital transformation in the complex insurance landscape.
Go Beyond with TekgeminusSalesforce
July 4, 2024

Go Beyond Limitations: SAP to Salesforce Migration Empowers Efficient Regional Hub

The case study showcases how Tekgeminus' SAP to Salesforce migration empowered a multinational corporation's India hub to operate efficiently, managing customer relationships and streamlining operations, resulting in improved decision-making, enhanced…
Go Beyond with TekgeminusSalesforce
July 4, 2024

Go Beyond CX Simplification: Click, Fix, Done: Simplified Customer Service with Self-Service Portal

The case study explores how Tekgeminus' self-service portal, powered by Salesforce, simplified customer service for a global imaging corporation, enabling customers to resolve issues independently and efficiently.
Go Beyond with TekgeminusSalesforce
July 4, 2024

Go Beyond Traditional banking: User-friendly digital solutions empower customers.

The case study showcases how Tekgeminus' digital banking platform empowered customers and streamlined operations for a bank, providing a user-friendly experience, enhancing customer engagement, and improving agent efficiency, setting a…

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