Go Beyond the Silos: Oracle C2M Unifies Data Flow for Utilities
Challenge:
Streamlined Integration for a Complex Ecosystem
Many utilities face a challenge: disparate systems hindering data flow and operational efficiency. Legacy solutions like TIBCO and MULE ESBs create data silos, making it difficult to achieve a unified view of customer information and streamline processes.
Solution:
C2M Hub – A Symphony of Integrations
Tekgeminus partnered with a leading utility company to implement a next-generation integration platform built on Oracle’s C2M (Customer to Meter) solution. C2M acts as a central hub, seamlessly unifying Oracle SOA Suite, Oracle Integration Cloud (OIC), and Oracle Managed File Transfer (MFT). This powerful combination delivers:
- Comprehensive Integration Management: C2M provides a centralized platform for managing all integrations, simplifying operations and reducing complexity.
- Unified Data Flow: Data flows smoothly between various applications – decision support systems (DSS), customer engagement systems (CES), interactive voice response (IVR), and customer experience platforms (CxPerview) – thanks to Oracle SOA’s data conversion and transformation capabilities.
- Low-Code Integration with OIC: OIC empowers business users to build integrations between mobile applications and the C2M backend with minimal coding, fostering agility and rapid development.
- Secure and Reliable File Transfer: MFT ensures secure and error-free file transfers between internal and external systems, safeguarding sensitive data.
- Enhanced Security & Access Control: Integration with Oracle Identity Cloud Service (IDCS) provides robust OAuth authentication and service-level authorization, further strengthening security.
Technology for a Connected Future
- Oracle Cloud Integration (OIC): Low-code integration platform for rapid development.
- Oracle API Gateway: Manages and secures APIs for seamless data exchange.
- Oracle C2M: Centralized hub for unified integration management.
- Oracle MFT: Secure and reliable file transfer solution.
- Azure DevOps (formerly Azure ADO): Streamlines story creation and defect management.
- Testing Tools: Postman and SOAP UI ensure comprehensive API testing and system performance optimization.
Collaboration for Seamless Operations
By collaborating with the utility company, Tekgeminus delivered a future-proof C2M integration platform that breaks down data silos and fosters a more connected ecosystem. This solution empowers the utility company to streamline operations, improve data visibility, and ultimately enhance customer service.