Go Beyond Outage Resilience: Tekgeminus Powers Through Outages 

The Challenge 

Utilities often face challenges in accurately estimating outages and restoration times during major disasters and storms. Traditional outage management systems can struggle to handle the influx of data and customer inquiries, leading to frustration for both customers and utility staff. 

The Solution 

Tekgeminus recognized the need for a more robust and scalable outage management solution. Using Oracle’s Paired Device Event design, Tekgeminus was able to transform the way utilities handle disaster outages. 

The Paired Device Event design allows utilities to pair smart meters with other devices in the field, such as reclosers and transformers. When an outage occurs, these paired devices communicate with each other to provide a more accurate picture of the extent and location of the outage. 

This information is then fed into the outage management system, allowing utility staff to quickly assess the situation and dispatch crews to the affected areas. The system also provides real-time updates on restoration progress, which can be communicated to customers through multiple channels. 

The Results 

By implementing Oracle’s Paired Device Event design, utilities have been able to significantly improve their outage management capabilities during major events. Some key benefits include: 

Faster restoration times: With a more accurate understanding of the outage situation, crews can be deployed more efficiently, reducing overall restoration times. 

Improved customer satisfaction: Real-time updates and accurate restoration estimates help to keep customers informed and reduce frustration during outages. 

Reduced operational costs: By optimizing crew deployment and reducing the number of truck rolls, utilities can save on operational expenses. 

Scalability: The system is designed to handle large volumes of data and customer inquiries, ensuring that it can cope with even the most extreme weather events. 

Conclusion 

Presently severe weather events are becoming more frequent and intense, it’s critical that utilities have a robust and reliable outage management system in place. By leveraging Oracle’s Paired Device Event design, Tekgeminus has helped utilities transform their disaster outage management capabilities, delivering faster restoration times, improved customer satisfaction, and reduced operational costs.