Go Beyond Self-service: Modernized web portal optimizes account management.
Electric Utility Customer Portal
Tekgeminus partnered with an electric utility company to modernize their web self-service portal, empowering customers with a user-friendly platform for managing their accounts. Modernized web portal optimizes account management (Used by 1.8 million customers). This widespread adoption highlights the significant improvements in managing accounts for a large user base.
Enhanced Functionality, Streamlined Experience
The upgraded portal offers a range of features to simplify account management for individuals and businesses:
- Account Management: Create web user accounts, manage meter connections (connect, disconnect, reconnect), and view usage data with flexible filtering options (graphical and tabular formats).
- Billing Control: Easily make modifications to billing plans.
- Outage Reporting: Report power outages conveniently through the portal.
Technology for a Modern Experience
Tekgeminus implemented a powerful technology stack to deliver a feature-rich and user-friendly portal:
- Frontend Development: Angular 7 framework for a modern and responsive web interface.
- API Integration: RESTful APIs built with TIBCO BusinessWorks (TIBCO BW) facilitate seamless communication between the frontend and backend systems.
- Backend Integration: The portal connects to the existing mainframe backend system.
- Deployment & Version Control: Jenkins manages the application deployment lifecycle, while SVN ensures version control.
- Quality Assurance: HP-ALM (now Micro Focus ALM) streamlines defect management.
- Testing & Performance: Tools like Postman and SOAP UI enable comprehensive API testing and system performance optimization.
Collaboration for Customer Satisfaction
By collaborating with the electric utility company, Tekgeminus delivered a modernized web portal that empowers customers, streamlines account management tasks, and enhances the overall customer experience. This user-friendly platform provides increased control and convenience for managing electric accounts and reporting outages.
