Go Beyond Self-service: Modernized web portal optimizes account management.

Electric Utility Customer Portal

Tekgeminus partnered with an electric utility company to modernize their web self-service portal, empowering customers with a user-friendly platform for managing their accounts.

Enhanced Functionality, Streamlined Experience

The upgraded portal offers a range of features to simplify account management for individuals and businesses: 

  • Account Management: Create web user accounts, manage meter connections (connect, disconnect, reconnect), and view usage data with flexible filtering options (graphical and tabular formats). 
  • Billing Control: Easily make modifications to billing plans. 
  • Outage Reporting: Report power outages conveniently through the portal. 

Technology for a Modern Experience

Tekgeminus implemented a powerful technology stack to deliver a feature-rich and user-friendly portal: 

  • Frontend Development: Angular 7 framework for a modern and responsive web interface. 
  • API Integration: RESTful APIs built with TIBCO BusinessWorks (TIBCO BW) facilitate seamless communication between the frontend and backend systems. 
  • Backend Integration: The portal connects to the existing mainframe backend system. 
  • Deployment & Version Control: Jenkins manages the application deployment lifecycle, while SVN ensures version control. 
  • Quality Assurance: HP-ALM (now Micro Focus ALM) streamlines defect management. 
  • Testing & Performance: Tools like Postman and SOAP UI enable comprehensive API testing and system performance optimization. 

Collaboration for Customer Satisfaction

By collaborating with the electric utility company, Tekgeminus delivered a modernized web portal that empowers customers, streamlines account management tasks, and enhances the overall customer experience. This user-friendly platform provides increased control and convenience for managing electric accounts and reporting outages. 

 

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