Digital Self Services

Scalable, Robust And Streamlined Solutions

Self Service Web & Mobile Applications

Self-service applications have become essential to modern CIS systems. Customers can simply log in to a web or a mobile app to perform online transactions, fetch reports, open a trouble ticket or make requests. Self-service apps keep the customers happier because they don’t have to wait for finding answers to their concerns. At the same time, the productivity of the CIS staff of the utility industry can be more utilized towards productivity.

TekGeminus has extensive experience in the development of end-to-end self-service portal including asynchronous web clients, web services, ESB configuration for the appropriate backend calls. Our deliveries include:

UI/UX

  • UI/UX wireframes for the client app
  • Component oriented client architecture
  • Responsive and single-page app (SPA)

Web Services

Domain expertise in identifying the most suitable self-solution solution with an appropriate technology stack

Dashboard

  • A comprehensive, but non-complicated dashboard showing a High-level usage graph
  • Pending bill amount with a single click payment option

Alerts and Subscription

  • Quick link for reporting an outage
  • Dynamic notification area for prominently displaying emergency notifications

Energy Usage Graphs

  • Periodic graphs with up to 2-years usage view for the selected site
  • Multiple site usage view
  • Usage up to the granularity of daily graphs for smart meters
  • Downloadable and exportable usage data

Projected Bills

  • Pay bill
  • Pay multiple bills in a single go
  • Multiple payment interfaces including debit/credit cards and banks
  • Schedule a bill for payment
  • Enroll in autopay
  • View billing and payment history with historical bills download option
  • Request due-date extension

Report Outage

  • Outage maps for indicating the outages already known to the company
  • Quick outage reporting experience
  • Latest status report on the reported outage with ETA
  • Online connect/disconnect/reconnect
  • Online new connection/disconnection request
  • Quick and easy reconnection on paying an online bill
  • Move connection from one site to another

Technology Matrix

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