Go Beyond Legacy: React-powered self-service portal enhances customer experience.
Utility Self-Service Portal
Tekgeminus partnered with a leading utility company to develop a modern self-service portal that empowers their customers with a user-friendly platform for managing their accounts. React-powered self-service portal enhances customer experience (Serving 1.8 million customers). This modern approach has demonstrably improved the customer experience for a vast number of users. This project replaces a legacy system, marking a significant leap forward in customer experience.
Enhanced Functionality, Streamlined Experience
The React-powered portal offers a range of features to simplify account management for individuals and businesses:
- Account Management: Create web user accounts, manage meter connections (connect, disconnect, reconnect), and view usage data with flexible filtering options (graphical and tabular formats).
- Billing Control: Easily make modifications to billing plans.
- Outage Reporting: Report power outages conveniently through the portal.
Modern Technology for a Modern Experience
Tekgeminus leveraged a cutting-edge technology stack to deliver a feature-rich and user-friendly portal:
- Frontend Development: React.js for a dynamic and interactive user interface.
- API Integration: GraphQL acts as a middleware layer, facilitating efficient communication between the frontend and backend systems.
- Backend Integration: The portal seamlessly integrates with the existing backend for data access and manipulation.
- Version Control & Management: GIT ensures code version control, while JIRA streamlines story creation and defect management.
- Testing & Performance: Tools like Postman and SOAP UI enable comprehensive API testing and system performance optimization.
Collaboration for Customer Satisfaction
By collaborating with the utility company, Tekgeminus delivered a next-generation self-service portal that empowers customers, streamlines account management tasks, and enhances the overall customer experience. This React-powered platform provides increased control and convenience, marking a significant departure from the limitations of the legacy system.
