Introduction For decades, the relationship between a utility and its customer was defined by a single, monthly event: the bill. As long as the lights stayed on and the bill was accurate, the relationship was…

By Dhairya Shah – Vice President, Salesforce Practice  Enterprise CRM has entered a new era.  Salesforce is no longer just a system for tracking customer interactions. It has evolved into…

Most Salesforce implementations automate processes.  Few truly improve decisions.  That distinction defines the next era of enterprise architecture.  As organizations invest heavily in Salesforce platforms, artificial intelligence is no longer a…

Utility customer service in MEA is evolving, driven by AI personalization within platforms like Salesforce. Gone are the days of one-size-fits-all interactions; today’s utilities must deliver tailored experiences to meet diverse…

In today's dynamic digital landscape, enterprises are increasingly leveraging the power of the cloud, often deploying workloads across multiple platforms like AWS, Azure, and GCP. While this multi-cloud strategy offers…

The integration of renewable energy sources, growing customer expectations, aging infrastructure, and the need for operational efficiency have created a complex operating environment. Data science has emerged as a powerful…