November 24, 2025
AI Personalization in Salesforce for Utility Customer Service
Utility customer service in MEA is evolving, driven by AI personalization within platforms like Salesforce. Gone…
November 14, 2025
2025 Utility Trends: Balancing Clean Energy and Demand
In today's dynamic digital landscape, enterprises are increasingly leveraging the power of the cloud, often…
April 18, 2025
Unlocking Cloud Cost Savings with tecops FinOps Solution: A Smarter Way to Manage Multi-Cloud Spend
In today's dynamic digital landscape, enterprises are increasingly leveraging the power of the cloud, often…
January 20, 2025
Harnessing Data Science to Revolutionize Electric Utilities: The Path to Intelligent Operations
The integration of renewable energy sources, growing customer expectations, aging infrastructure, and the need for…
July 4, 2024
Go Beyond CX Simplification: Click, Fix, Done: Simplified Customer Service with Self-Service Portal
The case study explores how Tekgeminus' self-service portal, powered by Salesforce, simplified customer service for…
