CasestudySystem Deployment

Unified Messaging System Deployment

By October 16, 2019 December 26th, 2023 No Comments

Unified Messaging System Deployment

A Case Study on Deployment of Next Generation Unified Messaging Value-Added Services (NGM VAS) for a wireless GSM 3G operator

Operational Requirements

Customer, a vendor of unified messaging solutions, needed fast aggressive installation, configuration and testing of their solutions for Voice/Video/Fax Messaging, Missed Call Notification Service and Interactive Voice Response System for a new wireless 3G operator in a competitive market for an estimated initial subscriber base of 1 million users. The solution was to be integrated with core signalling and IP network and OSS


  • Analyzed operator’s requirements and prepared system specification for messaging solution
  • Prepared a solution architecture to meet requirements

Solution Delivered

  • Schemes for IP addressing, signaling and hostnames
  • Security scheme for connectivity with other OSS and networks
  • Customer Acceptance Test Plan document
  • OS installation and configuration of servers
  • Switch installation and configuration for interconnectivity
  • Firewall installation and configuration for secured connectivity with outside elements
  • Disk-array installation and configuration for mass data storage
  • Cluster configuration for high availability
  • Installation and configuration of SS7 signalling units for communication with signalling core
  • Integration with operator’s MSC, MGW, SMSC, MMSC, Email, Provisioning, Billing and Fault Management systems
  • Acceptance testing with customer, integrator and operator representatives

Value Proposition

  • Fast turnaround due to product and domain knowledge with reduced dependency on product house for implementation support
  • Quick troubleshooting of complex integration issues
  • Bigger picture perspective leading to more efficient communications with customer, integrator and operator for requirements, issues and support
  • Navigation through multiple vendors to gather interface specifications and deliver an operational solution
  • Effective knowledge transfer to customer’s managed services team
  • Customer acceptance with no outstanding items or conditions
  • Linux, Cisco IOS, OpenBSD
  • MySQL, Apache, WebDAV, JBoss
  • Perl, shell
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