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Enhancing Customer-Centric Energy & Utility Operation

Deep dive into case studies like Outage Management, Usage & Billing from integration point of view using MuleSoft

June 10 | 9:30 am 10:30 am PST

11:30 AM CDT | 10:00 PM IST

Description:

Building upon our previous webinar’s insights into Salesforce and integration, this session dives deeper into leveraging MuleSoft’s capabilities to achieve excellence from Energy & Utility operations perspective.
Explore our proven domain experience on how transforming outage management, billing & usage tracking case studies with latest tech can help in elevating customer satisfaction, improved system connectivity & staying compliant.
Discover some real-world examples showcasing the seamless integration of Salesforce and MuleSoft, offering a roadmap for a customer-centric Energy & Utility experience.

The Speakers

Enterprise Solution Architect,
Tekgeminus

Architecture Leader-GTM & Presales,
Salesforce

Senior Solution Architect,
Tekgeminus

Key Takeaways:

  • Outage Management: Explore strategies for leveraging MuleSoft integration to streamline outage detection, resolution, and communication, enhancing customer satisfaction and operational efficiency.
  • Composable Design: Understand how Composable Design enhances agility, scalability, and adaptability in Energy & Utility operations, enabling a customer-centric approach.
  • Billing & Usage Insights: Uncover the benefits of integrating Salesforce and MuleSoft for accurate billing, real-time usage tracking, and personalised customer engagement, driving revenue growth and customer loyalty.
  • Reference Architecture: Gain insights into a scalable reference architecture that empowers Energy & Utility to harness the full potential of Salesforce and MuleSoft integration for transformative business outcomes.